Refund Policy

1. General Refund Policy

Due to the digital nature of game account transactions, all sales are generally considered final. However, we are committed to fair dealings and will review refund requests on a case-by-case basis.

2. Eligible Refund Scenarios

• Account not as described: If the delivered account significantly differs from what was shown in the screenshots and listing.
• Failed delivery: If account credentials cannot be provided after payment is confirmed.
• Unauthorized changes: If the account is reclaimed or credentials are changed by the seller within 24 hours of handover.

3. Non-Refundable Scenarios

• Buyer's remorse or change of mind after successful delivery.
• Account bans imposed by the game publisher after the transaction.
• Issues arising from the buyer sharing credentials with third parties.
• Failure to secure the account (change password, bind mail, etc.) after handover.

4. Installment Purchase Refunds

• If the remaining balance is not paid within 30 days, the account will be reclaimed.
• In such cases, only 20% of the initial payment will be refunded.

5. Advance Payment Refunds

For accounts above Rs. 15,000, the advance payment is used to start the account-search process. If no suitable account is found, the advance payment will be refunded in full.

6. How to Request a Refund

Contact us immediately via WhatsApp at +94 77 356 4131 with your transaction details and reason for the refund request. We aim to respond within 24 hours.

7. Refund Processing

Approved refunds will be processed within 3–5 business days using the same payment method as the original transaction.